Больше информации по резюме будет доступно после регистрации
ЗарегистрироватьсяCandidate
Female, 33 years, born on 19 April 1992
Cambodia, I want to relocate, prepared for business trips
Interpreter/Translator, Guest Relation Manager, Secretary/PA
2 500 € in hand
Specializations:
- Interpreter
Employment: full time, part time, project work
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 14 years 9 months
March 2015 — currently
10 years 3 months
Hospitality, Tourism and Casinos field
Interpreter, Translator; Guest Relation Manager, Secretary, Personal Assistant; ...
Every day responsibilities were the guest contact, interpreting and translating from/into German, English, Italian, French, sometimes Arabic of guests’ complaints, by hotel’s doctor, lowers etc. documents/contracts, to answer to the guests comments on the sites like the HolidayCheck/ Tripadvisor/TopHotels and so on and so forth …etc.
Direct work with troublemakers, searching and finding solution for guests’ requests and complaints, providing information; coordination and administration of different managers and workers of different hotel’s departments by resolving guests’ problems; projects and budgets; organizing the work of other guest relation etc…
Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
and so on and so forth....
September 2010 — currently
14 years 9 months
Free lance tutoring Teacher
Free lance tutor teacher English German French
Tutoring teaching
June 2014 — March 2015
10 months
"Shalyapin Palace Hotel" in Kazan (http://shalyapin-hotel.ru/en)
Reception administrator
Meeting guests, making and cancelling reservations, controlling keys, handling foreign exchange, compiling guests bills, taking payments, ordering room service, ordering taxis for guests, fulfilling other guests requests
Skills
Skill proficiency levels
About me
Several years of the work experience in Hospitality Tourism and Casinos Field off-shore.
I am professional Interpreter and Translator with Bachelor's degree in Philology Foreign Languages. Udmurt State University, Institute of Foreign Languages and Literature: 1st Department - German studies (German Philology and Literature) German and English languages;
2nd Department - Multilingualism: French English German Spanish.
For the last years I have been working and living abroad in multicultural and multilingual environments, in positions of the Interpreter/Translator and Guest Relations Manager at the hotels and resorts. Every day responsibilities were guest contact, interpreting and translating from/into German, English, Italian, French, sometimes Arabic of guests’ complaints, by hotel’s doctor, lowers and other documents/contracts, to answer to the guests comments on the sites like HolidayCheck/ Tripadvisor/TopHotels and so on and so forth …etc.
Direct work with troublemakers, searching and finding solution for guests’ requests and complaints, providing information; coordination and administration of different managers and workers of different hotel’s departments by resolving guests’ problems; projects and budgets; organizing the work of other guest relation etc…
I have experience as a model and main actress in TV-series, Music Videos, commercial advertising, short videos etc.
I was playing in the theatre at the university town's theatre there have been attending for several years acting course and playing in the short films in foreign languages and student series.
I play piano, guitar, I could compose the melody and the lyrics to it in foreign languages. Music is as not just a hobby but as a special kind of inspiration for me. I have been studying for 8 years piano class in the music and arts school, also 2 years choreography and 4 years arts.
Higher education (bachelor)
2014
Udmurt State University
Institute of Foreign Languages and Literature, Education in Philology. Foreign Languages; Multilingualism: German English French Spanish
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter